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Card blocking:
in the "one" app or
+41 58 958 83 83
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Online Objection
Objections
Here you can lodge objections to credit card transactions that you find are incorrect or unjustified.
All credit card transactions are transmitted by Mastercard Worldwide or Visa International and forwarded to Viseca for processing. Once the transaction has been booked to your credit card, you as the cardholder then have the opportunity to lodge an objection with Viseca to any transaction you do not agree with and request a refund in writing within 30 days of the billing date.
Objection
Indicate the reason for your objection
Goods
Services
Subscriptions
Incorrect billing
Card transaction (Surcharge)
Unauthorised transaction
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