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You will find the fee schedule under Downloads.

The exchange rates are set daily by Viseca Card Services SA and fixed once daily at the same time of day. When setting the exchange rate it takes the usual market sources as a guide. The exchange rate that Viseca Card Services SA sets for foreign currency transactions is more favourable than the banknote rate used for exchanging cash into foreign currency.

If you cannot reach an agreement directly with your contractual partner, you must notify Viseca in writing of any unjustified debit within 30 days of the date of the invoice (or of the card statement, in the case of a debit card), enclosing documentary evidence to this effect (e-mails, letters, details of phone calls, receipts etc.).

You can find our claim form here:

Objecting to a transaction

Under comprehensive insurance on hire vehicles, an excess normally applies in the case of damage or theft. The collision damage excess waiver covers any excess payable in the event your hire car is stolen or damaged; it is a supplementary insurance to the vehicle’s comprehensive insurance. Fully comprehensive insurance on hire cars covers your liability in case the vehicle is stolen or damaged.

All payments you make with your platinum, business or corporate card – whether shopping, at a restaurant, or booking a holiday – go towards reducing your annual fee. Once your credit card spending reaches a certain amount, your annual fee for the following year is reduced or may even be waived altogether.

You can increase your card limit temporarily or permanently, as required. Prepaid cards are excluded from this service.

If your credit card was issued by your bank (recognisable by the bank logo), contact your bank directly to apply for the limit increase.

For all other cards, please contact Viseca customer services.

Customer services: phone +41 58 958 84 00, fax +41 58 958 88 85

NB: The limit cannot be changed by e-mail.

To see your limit, log in to "one" or refer to your invoice. You can contact Viseca customer service at any time to find out your withdrawal limit (cash limit).

Customer service: phone +41 58 958 84 00, fax +41 58 958 88 85

Prepaid card(s): phone +41 900 773 729 (CHF 1 per call). For enquiries concerning your debit limit, please contact your bank directly.

The global limit represents the maximum spending limit for the entire customer relationship, and is determined separately. The global limit applies to all the cards you hold (primary and additional cards) and is checked every time payment is made using the credit cards. Please see your statement for your global limit. If you have several cards, you cannot combine the individual card limits.

Each individual card (primary and additional) has its own monthly limit. This defines the maximum amount that you can request with your card within the billing period.