Delayed luggage insurance

Did your luggage ever fail to arrive at the same time and destination as you? Now help is in sight, because when you travel by public transport, if your luggage fails to turn up within four hours of arrival at your holiday destination, your expenses for the purchase of essential items are covered.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The insurance covers the cardholder (primary, second, additional and partner cards), their spouse or partner living in the same household and children under the age of 25 who are entitled to support, provided they live in the same household or are resident in Switzerland.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The following prerequisites must be met for the insurance to provide cover:

• The luggage fails to turn up within four hours of the arrival of the insured person at the destination (excluding the place of residence).
• The delay occurred in connection with travel by public transport or means of transport.
• The trip is a private trip lasting no more than 90 days (duration of trip unlimited for Visa Platinum).
• At least 60% of the travel costs were paid for with a Viseca credit card.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The following maximum insured sum applies per event:

• CHF 500: World Mastercard Silver, Visa Classic and Visa GKB HCD Card.
• CHF 1 000: World Mastercard Gold, Visa Gold and Flying Blue World Mastercard.
• CHF 2 000: Visa Platinum.

There is no policy excess.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The insurance is included in the annual fee for your Viseca card and does not cause any additional costs.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The insurance is included with the following Viseca credit cards and combined payment cards with credit function:

• World Mastercard Silver/Gold
• Visa Classic/Gold
• Visa GKB HCD Card
• Flying Blue World Mastercard
• Visa Platinum

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Coverage applies worldwide as well as in Switzerland.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The insurance covers the arrival, delayed by at least four hours, of the insured person’s luggage at the destination (excluding the place of residence). The luggage must have been transported using public transport or means of transport.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Insurance cover exists for private trips. The trip begins when the insured person leaves their place of residence, involves at least one overnight stay away from the place of residence, must comprise an outward and return journey and ends when they return to their place of residence. The maximum duration of a trip is 90 days for Silver and Gold cards or unlimited with Visa Platinum. This does not apply to services provided under the medical travel assistance. Here the maximum duration of a trip is always 90 days.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Any means of transport running regularly on the basis of a timetable and subject to a fee. Taxis, rental cars and cruise ships are not regarded as public transport or means of transport.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The purpose of delayed luggage insurance is to enable you to buy urgent necessities in an emergency situation until your luggage arrives.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Items excluded from the insurance cover include the following:

• Luggage arriving late on the return trip to the place of residence.
• Purchases made after the luggage has been delivered.
• Delays due to confiscation of the luggage by the authorities.
• Delays and costs resulting from excess luggage when travelling by air.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

In the event of a claim, you are obliged to limit the damage or loss as much as possible. Please contact the transport company immediately to report the delay and have a damage report drawn up. Obtain the necessary confirmations and evidence, and send us the complete claim documentation.

Send the claim form and the following documents to the insurer as soon as possible:

• Evidence of delay (also known as property irregularity report/PIR)
• Purchase receipts for replacement purchases made

If you have any questions, contact the insurer by phone on +41 44 283 38 05.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

No. To benefit from insurance cover, you must use a valid Viseca credit card or, as a mandatory requirement, the credit function of a valid combined payment card to pay for at least 60% of the travel costs, item, device or ticket.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Please contact the transport company first. If they do not reimburse you for the entire damage, the insurance benefits of your Viseca card will take effect.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The exact conditions can be found in the Insurance Conditions for private payment cards of Viseca Card Services SA
 

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.