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Internet security

Online shopping is becoming more and more popular. However, just-click shopping is not without risks. Viseca is clamping down on criminal activity. "one" makes online shopping easy, quick and secure. But there are a few important points to bear in mind in order to guard against unpleasant surprises – regardless of whether you are ordering at home or on the move.

Tips for more security on the Internet

  • Protect your personal data. Only share your real name, date of birth, place of residence etc. if it is necessary for the required service.
  • Be careful when accessing the Internet via an external WLAN – your data might not be protected. Only use secure (encrypted) hotspots. Never transmit confidential data via public hotspots.
  • Encrypt your passwords as well as possible. Use a combination of upper and lower case with numbers and special characters and regularly change your passwords.

Online-Shopping

  • Only shop at trustworthy online shops. Find out about data encryption, address, e-mail address and telephone number.
  • Only complete Internet transactions that involve a secure process! This is indicated by the padlock in the status bar and the "https" at the start of the URL.
  • Improve the convenience and security of your payments by registering with "one". Our free, digital service allows you to easily check and approve online payments using the "one" app.
  • When making a purchase, always check the merchant's terms of business before entering your card details and completing your order: Where is the company's head office? Where is the place of jurisdiction? What are the warranty terms? Is there a delivery charge? What should you do if you have a complaint?
  • Access to paid Internet content is often tied to subscriptions. Observe the specified notice periods. You can only request a refund if the proper notice is given.
  • Keep all receipts (returns, hotel cancellations, proof of notice to cancel, e-mail, postal and courier receipts etc.) in a safe place. You will need this documentation if you encounter any discrepancies or want your money back.
  • If the delivered product does not correspond to your order (discrepancy, defect, incorrect delivery), you will have to prove this accordingly – involving the input of an independent, certified third party (e.g. specialist store, expert) if necessary.

Further information

Card security
Attempted fraud