Internet security

Online shopping is becoming more and more popular. However, just-click shopping is not without risks. Viseca is clamping down on criminal activity. "one" makes online shopping easy, quick and secure. But there are a few important points to bear in mind in order to guard against unpleasant surprises – regardless of whether you are ordering at home or on the move.

Tips for more security on the Internet

  • Protect your personal data. Only share your real name, date of birth, place of residence etc. if it is necessary for the required service.
  • Be careful when accessing the Internet via an external WLAN – your data might not be protected. Only use secure (encrypted) hotspots. Never transmit confidential data via public hotspots.
  • Encrypt your passwords as well as possible. Use a combination of upper and lower case with numbers and special characters and regularly change your passwords.

Online-Shopping

Before ordering

  • Only shop at trustworthy online shops. Find out about data encryption, address, e-mail address and telephone number.
  • Only complete Internet transactions that involve a secure process! This is indicated by the padlock in the status bar and the "https" at the start of the URL.
  • Improve the convenience and security of your payments by registering with "one". Our free, digital service allows you to easily check and approve online payments using the "one" app.

During the order process

  • When making a purchase, always check the merchant's terms of business before entering your card details and completing your order: Where is the company's head office? Where is the place of jurisdiction? What are the warranty terms? Is there a delivery charge? What should you do if you have a complaint?
  • Access to paid Internet content is often tied to subscriptions. Observe the specified notice periods. You can only request a refund if the proper notice is given.
  • Keep all receipts (returns, hotel cancellations, proof of notice to cancel, e-mail, postal and courier receipts etc.) in a safe place. You will need this documentation if you encounter any discrepancies or want your money back.
  • If the delivered product does not correspond to your order (discrepancy, defect, incorrect delivery), you will have to prove this accordingly – involving the input of an independent, certified third party (e.g. specialist store, expert) if necessary.

Further information

Card security
Attempted fraud