Card account number

Any customer can have more than one card account number (e.g. for individual invoices) under which other names are also listed (e.g. for additional cards bearing the name of the customer’s partner). The card account number appears on every invoice or in your "one" account under “Invoices”. It always begins with the numbers “110” and comprises 16 digits in total. You do not need to enter your card account number when logging in to "one". Please note: Your card account number is not the same as your credit card number.

Why do I need a card account number?

You need a card account number in order to log in to 3-D Secure when paying for an online purchase, and to register for the surprize bonus scheme.

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Where do I find my card account number?

Your card account number appears on every monthly invoice. It is also shown in the "one" portal.

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Is a credit balance on a prepaid or credit card account with Viseca sufficiently protected if Viseca goes bankrupt?

Credit balances exceeding CHF 3 000.– are regarded as a deposit under the Banking Act. If Viseca goes bankrupt, one of its partner banks will guarantee these credit balances with a bank guarantee.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.