Change of address

In order to change your address, we need your signature for security reasons. We kindly ask you to send us your signed request for an address change by post or as a scanned PDF file, using the form below.

You can find our claim form here:
Change of address for private clients

If your card was issued by a bank, please contact them directly. They will be happy to assist you.

If you have a "one" digital service account, please enter its e-mail address.
If you attach a document, you are transmitting this to us by e-mail.
Please note that e-mail communication is not guaranteed to be confidential or secure. It is therefore possible for third parties to gain unauthorized access to communications between you and Viseca Card Services SA ("Viseca") despite all the security measures implemented by Viseca. More information is available under Security. Viseca expressly rejects any liability or responsibility for losses or violations of confidentiality. If you receive this message in error, please notify us by e-mail and delete the message and any attachments. All unauthorized use or circulation of this information is prohibited.