Online account protection

The insurance covers the cardholder (primary, second, additional and partner cards), their spouse or partner living in the same household and children under the age of 25 who are entitled to support, provided they live in the same household or are resident in Switzerland.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

• Account, card or mobile device must belong to the insured person.
• A financial loss has occurred due to the theft of personal access data or unlawful access to, or misuse of, means of payment and mobile devices belonging to the insured person.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The following maximum insured sum applies per event and per person:

• CHF 5 000: World Mastercard Silver, Visa Classic and Visa GKB HCD Card.
• CHF 10 000: World Mastercard Gold, Visa Gold and Flying Blue World Mastercard.
• CHF 20 000: Visa Platinum.

There is no policy excess.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The insurance is included in the annual fee for your Viseca card and does not cause any additional costs.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The insurance is included with the following Viseca credit cards and combined payment cards with credit function:

• World Mastercard Silver/Gold
• Visa Classic/Gold
• Visa GKB HCD Card
• Flying Blue World Mastercard
• Visa Platinum

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Coverage applies worldwide as well as in Switzerland.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The insurance covers financial loss caused by third parties as a result of:

• unlawful access to a private Swiss postal/bank or fintech account
• misuse of a payment function (e.g. physical or virtual cards)
• misuse of a mobile device (e.g. smartphone or tablet) resulting from the theft of personal access data.

Misuse is when the third party is neither entitled to perform the action nor commissioned or authorised to do so by the insured person.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Exclusions from the insurance cover include the following:

• The insured person has allowed the time period for reviewing and identifying an unauthorised payment to lapse without taking any action during that time.
• Damage resulting from failure by the insured person to notify the relevant company (e.g. credit card company, mobile phone network provider) immediately.
• Losses arising indirectly from misuse, e.g. lost profit or loss of interest.
• Losses for which a liable company (account-holding financial institution, card contracting partner or network provider) has not abrogated liability in writing.
• Damage arising as a result of cards, mobile devices, identification or legitimation data, etc. being stolen or coming into the possession of, or to the knowledge of, a third party prior to the inception of insurance cover.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

In the event of a claim, you are obliged to limit the damage or loss as much as possible. Please inform the police and the relevant financial institution immediately. Obtain a police report and a written declaration on compensation for financial losses from the financial institution concerned.

Send the claim form and the following documents to the insurer as soon as possible:

• Police report 
• Evidence of compensation from the financial institution concerned
• Account/card statements showing the improper charges

If you have any questions, contact the insurer by phone on +41 44 283 38 05.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

The exact conditions can be found in the Insurance Conditions for private payment cards of Viseca Card Services SA
 

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.