Ticket insurance

Have you been looking forward to an event, which you’re now unexpectedly unable to attend? With ticket insurance, you are insured against unforeseen occurrences such as illness or accident. If you are unable to attend the event, the ticket price paid will be refunded to you.

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• At least 60% of the price of the insured ticket was paid for with a Viseca credit card and the ticket was purchased for private purposes.
• The booked event cannot be attended due to an insured event.

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• CHF 1 000: World Mastercard Gold, Visa Gold and Flying Blue World Mastercard.
• CHF 2 000: Visa Platinum.

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The insurance is included in the annual fee for your Viseca card and does not cause any additional costs.

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The insurance is included with the following Viseca credit cards and combined payment cards with credit function:

• World Mastercard Gold
• Visa Gold
• Flying Blue World Mastercard
• Visa Platinum

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Coverage applies worldwide as well as in Switzerland.

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The following qualify as insured events:

• Serious illness, serious accident or death of the ticket holder or a related person.
• Quarantine of the ticket holder.
• Failure to arrive due to the delay or failure of the public transport or means of transport, or due to vehicle failure resulting from a breakdown or accident.
• Receipt by the ticket holder of an official summons to appear in court.
• Postponement of the event, preventing the ticket holder from attending due to military service and civil protection, a previously booked holiday, a business event or an invitation to a wedding.

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The following qualify as related persons:

• spouse or partner
• fellow residents
• parents and step-parents
• children, step-children, foster children and adoptive children
• siblings
• carers of minors or relatives in need of care
• legal guardians and persons under guardianship
• very close friends or relatives with whom there is extensive contact.

Related persons are not insured persons and therefore do not benefit from insurance protection. However, if a trip or an event must be cancelled or interrupted due to an accident or serious illness concerning a related person, or if the event cannot be attended for this reason, this is an insured event.

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Any means of transport running regularly on the basis of a timetable and subject to a fee. Taxis, rental cars and cruise ships are not regarded as public transport or means of transport.

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An illness or accident resulting in a temporary or permanent incapacity to work or a mandatory inability to travel.

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Exclusions from the insurance cover include the following:

• The organiser is unable to deliver its contractual services either fully or in part.
• The event has been cancelled by the organiser.
• The organiser is obliged according to legal or contractual provisions to reimburse the customer for services not provided.

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In case of illness, please consult a medical specialist and have a detailed medical report drawn up.

Send the claim form and the following documents to the insurer as soon as possible:

• Booking confirmation for the event
• In the event of postponement: confirmation of postponement

If you have any questions, contact the insurer by phone on +41 44 283 38 05.

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No. To benefit from insurance cover, you must use a valid Viseca credit card or, as a mandatory requirement, the credit function of a valid combined payment card to pay for at least 60% of the travel costs, item, device or ticket.

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The exact conditions can be found in the Insurance Conditions for private payment cards of Viseca Card Services SA
 

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