Replacement card

You normally receive a replacement card within two working days if you are in Switzerland, and within three to six working days if you are abroad. To deliver abroad, we need the exact address of your whereabouts as well as a phone number that our courier can contact you on. The address has to be valid for at least the following six working days.

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Via Viseca customer service or, in the event of theft or loss, via the 24-hour card blocking service.

Customer service: phone +41 58 958 84 00, fax +41 58 958 88 85

24-hour card blocking service: phone +41 58 958 83 83, fax +41 58 958 83 30

For prepaid card(s): phone +41 900 773 729 (CHF 1 per call)

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Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

For credit and prepaid cards, a replacement card is either free or costs a maximum of CHF 20, depending on the card product. For details, see the fee schedule.

Fee schedule for credit and prepaid cards
Fee schedule for commercial cards

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Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.

Order a replacement card directly in the “one” app or call our customer service. You can continue using the damaged card to make online transactions and mobile payments. The card number and PIN code for the replacement code remain the same.

Has your question been answered? 

Why has your question not been answered?

Please note that your feedback is used to improve our support services; there will be no reply. To contact us, please use the contact section.